Lexus 2017 through Specific 2018 - 2020 / How to Start Scout GPS Link

We kindly ask that you be parked in a safe location and the vehicle is off before starting or attempting to perform troubleshooting of any kind. 

Please check the following phone battery is above 50% , Carrier Cellular Data is 3G or better and your vehicle is out in the open clear view of sky (this could affect GPS Signal being inside garage or under a car port).

Please also make sure you have already paired your device to the Lexus Audio Multimedia System before attempting to connect Scout GPS Link for the first time.

Step 1 - Launch the Scout GPS Link mobile app on your phone.                                                                       Set your phone aside for a moment after this step

Step 2 - Start your vehicle and connect your phone to the Lexus Audio Multimedia system via Bluetooth   Look at the in-dash screen of your multimedia system. If the Bluetooth  and Phone Reception   icons are missing or covered with a slash before you start Scout GPS Link, please consider contacting the Lexus Customer Experience Center

Step 3 - Start Scout GPS Link app located within Apps on the Lexus Audio Multimedia system. Select Apps, then select Scout Icon. (or From the head unit main menu, select Connected Navi, then select OK)

Here you should see Scout GPS Link main screen on your Audio Multimedia display. The phone should also display a Lock Screen. 

Note - Please make sure you are using the newest Android OS or iPhone iOS which may have fixes for our products and older version may no longer be supported.

If you require further assistance with Scout GPS Link, please let us know by submitting a help request ticket or send an email to [e-mail] Please provide as much details, Vehicle Make, Model , Year, Phone Model, OS version and if any error message was displayed.

 You may also contact Lexus directly, If you experience issues with your Lexus Audio Multimedia system please call the Lexus Brand Experience Center.

USA
Lexus Brand Experience Center
Phone: [phone]
Monday to Friday, 8 AM to 8 PM, Eastern
Saturday, 9 AM to 6 PM, Eastern
Lexus USA contact information can also be found on http://www.lexus.com/contact

CANADA
Lexus Brand Experience Center
1‑800‑26‑LEXUS (1‑800‑265‑3987)
Monday to Friday
8:00am to 6:00pm Eastern Time
Lexus Canada contact information can also be found on http://www.lexus.ca/lexus/en/contact-lexus