No Audio During Navigation

Error Message - No Audio During Navigation

Root Cause - Audio files may have not been received over data connection. Audio is Turned off. Volume is at lowest level (off). BT Head set is not paired correctly or BT head set or BT Car Radio Head Unit is not supported to play audio

Fix - Verify application settings & basic trouble shooting

Trouble Shooting Steps - WP8

1st - Verify Volume Level

Select volume key and increase till maxed

2nd - Verify BT is Off

From the Start / Home screen, slide screen to the left.

Next select Settings and then select Bluetooth, tap On or Off (Verify Off).

3rd - Power Cycle Device

Press and hold down Power button.

You will then see prompt to drag the window down to the bottom to power off.

Allow up to 15 seconds for the device to completely power off.

Press and hold Power button till device powers on.

Please try to use YND app out in the open clear view of the sky.

If the Issue persist please try next step

4th - Uninstall & Re-Install Your Navigator Deluxe Application

From the Start / Home screen, slide screen to the left.

Find YND, then Press and hold down till screen displays UNINSTALL.

Next Install Your Navigator Deluxe from app store.

A. Select Pre-Loaded Icon or VPL (virtual preloaded link) to start the install process.

B. If you cannot find app preloaded go to Shopping Bag Icon “App Store".

Select Apps & then select Search Icon.

Type in Your Navigator Deluxe & select Arrow Key (bottom right corner of screen)

Select YND to start Download, once downloaded Start app to complete install.

Please try to use YND app out in the open clear view of the sky.

If you are still having issues with YND please submit a request, Telenav support team will contact you as soon as possible.

Thank you,

Telenav Support Team