AT&T Navigator (Android) - Cannot Connect To Server / Network - Unable To Reach Server / Network

Error Message - Cannot Connect To Server / Network - Unable To Reach Server / Network

Root Cause - The issue can be caused by Carrier Data not available or Data connection is slow causing the app to timeout.

Fix - The phone needs to be checked for various settings within app & device. This will allow us to verify if data access issue or corrupted files.

Trouble Shooting Steps - Android

1st - Check & verify Battery Life is 50% or more

2nd - Power Cycle Device

If possible remove battery or

Power off phone, wait 30 seconds and power phone back on.

Retry AT&T Navigator application out in open clear view of sky.

If the issue persist

3rd - Force Stop & Clear Application Data 

Select Device Settings icon, find & select Application Manager, find & select AT&T Navigator app.

Next select Force stop & then select Clear Data.

Please retry AT&T Navigator application out in open & install first time files.

If the issue persist

4th - Uninstall & Re-Install AT&T Navigator Application

Select Device Settings icon, find & select Application Manager, find & select AT&T Navigator app.

Next select Uninstall or Uninstall Updates.

Next find & select Google Play app, select Search & type in AT&T Navigator.

Select AT&T Navigator app & select Install

Once installed open app & install first time files.

Please retry AT&T Navigator app out in the open.

If you are still having issues with AT&T Navigator GPS please submit a request, Telenav support team will contact you as soon as possible.

Thank you,

Telenav Support Team