App Issue - Application Crash - Application Freeze - Application Force Close
Root Cause - Corrupted data files, unable to obtain GPS info, new update to device OS, a unknown bug , and/ or simply an issue with our application, in which we will have to provide details to our engineers.
Fix - Verify application settings & basic trouble shooting
Trouble Shooting Steps - Android
1st - Check & verify Battery Life is 50% or more
2nd - Power Cycle Device
If possible remove battery or
Power off phone, wait 30 seconds and power phone back on.
Retry Scout application out in open clear view of sky.
If the issue persist
3rd Uninstall & Re-Install Application
Touch top of Screen and swipe down to display notification panel.
Select Device Settings Icon, next find & select Application Manager, next find & select Scout application, next select UNINSTALL.
Please find & select Google Play, Search for Scout, You may have to select Scout 1 more time to select Install.
Once Scout app is installed please start app to install first time files & try to use Scout app out in the open clear view of the sky.
If you are still having issues with Scout GPS Navigation please submit a request, Telenav support team will contact you as soon as possible.
Telenav Support Team
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