Scout Android - No Audio During Naviagtion

Error Message - No Audio During Navigation

Root Cause - Audio files may have not been received over data connection. Audio is Turned off. Volume is at lowest level (off). BT Head set is not paired correctly or BT head set or BT Car Radio Head Unit is not supported to play audio

Fix - Verify application settings & basic trouble shooting

1st - Verify Volume Level

Select volume key and increase till maxed

2nd - Verify BT is Off

From the home screen, drag down the Notifications bar.

Tap the Settings icon. From the Quick settings section, tap Bluetooth.

To turn Bluetooth off, tap the Bluetooth switch to Off

3rd - Power Cycle Device

If possible remove battery or

Select Power button to select Power Off, wait 30 seconds and then select Power Button to turn device back on.

Now please retry to use the Scout application out in the open - clear view of sky

If the issue persist

3rd - Force Stop & Clear Application Data 

Select Device Settings icon, find & select Application Manager, find & select Scout app.

Next select Force stop & then select Clear Data.

Please retry Scout application out in open & install first time files.

If the issue persist

4th - Uninstall & Re-Install Scout Application

Select Device Settings icon, find & select Application Manager, find & select Scout app.

Next select Uninstall.

Next find & select Google Play app, select Search & type in Scout.

Select Scout app & select Install

Once installed open app & install first time files.

Please retry Scout app out in the open.

If you are still having issues with Scout GPS Navigation please submit a request, Telenav support team will contact you as soon as possible.

Thank you,

Telenav Support Team