Error Message - No Audio During Navigation
Root Cause - Audio files may have not been received over data connection. Audio is Turned off. Volume is at lowest level (off). BT Head set is not paired correctly or BT head set or BT Car Radio Head Unit is not supported to play audio
Fix - Verify application settings & basic trouble shooting
1st - Verify Volume Level
Select volume key and increase till maxed
2nd - Verify BT is Off
From the home screen, swipe up from the bottom of the screen.
Tap the Bluetooth icon to turn Bluetooth off.
3rd - Hard Reset Device
Hold down both Power button and home key till device shuts off
30 Seconds later turn device back on.
Hard reset clears cache and makes device recheck GPS.
Now please retry to use the Scout application out in the open - clear view of sky
If the issue persist
4th - Uninstall & Re-Install Scout Application
Press down on Scout app icon till an X appears and starts wiggling. Then remove finger.
Press X on the Scout app and you will prompted 1 more time confirming deletion.
Next please select App Store – Search “Scout”. Once found select Scout app & select Install or Cloud icon.
After downloaded, Select / Start Scout app to install first time files & follow prompts.
Please try to use Scout app out in the open clear view of the sky.
If you are still having issues with Scout GPS Navigation please submit a request, Telenav support team will contact you as soon as possible.
Telenav Support Team