Scout iPhone - No Audio During Navigation

Error Message - No Audio During Navigation

Root Cause - Audio files may have not been received over data connection. Audio is Turned off. Volume is at lowest level (off). BT Head set is not paired correctly or BT head set or BT Car Radio Head Unit is not supported to play audio

Fix - Verify application settings & basic trouble shooting

1st - Verify Volume Level

Select volume key and increase till maxed

2nd - Verify BT is Off

From the home screen, swipe up from the bottom of the screen.

Tap the Bluetooth icon to turn Bluetooth off.

3rd - Hard Reset Device

Hold down both Power button and home key till device shuts off

30 Seconds later turn device back on.

Hard reset clears cache and makes device recheck GPS.

Now please retry to use the Scout application out in the open - clear view of sky

If the issue persist

4th - Uninstall & Re-Install Scout Application

Press down on Scout app icon till an X appears and starts wiggling. Then remove finger.

Press X on the Scout app and you will prompted 1 more time confirming deletion.

Next please select App Store – Search “Scout”.  Once found select Scout app & select Install or Cloud icon.

After downloaded, Select / Start Scout app to install first time files & follow prompts.

Please try to use Scout app out in the open clear view of the sky.

If you are still having issues with Scout GPS Navigation please submit a request, Telenav support team will contact you as soon as possible.

Thank you,

Telenav Support Team