Error Message - Cannot Connect To Server / Network - Unable To Reach Server / Network
Root Cause - The issue can be caused by Carrier Data not available or Data connection is slow causing the app to timeout.
Fix - The phone needs to be checked for various settings within app & device. This will allow us to verify if data access issue or corrupted files.
Trouble Shooting Steps - Android
1st - Check & verify Battery Life is 50% or more
2nd - Power Cycle Device
If possible remove battery or
Power off phone, wait 30 seconds and power phone back on.
Retry YND application out in open clear view of sky.
If the issue persist, continue to next step.
3rd - Force Stop & Clear Application Data
Select Device Settings icon, find & select Application Manager, find & select Your Navigator Deluxe app.
Next select Force stop & then select Clear Data.
Please retry YND application out in open & install first time files.
If the issue persist
4th - Uninstall & Re-Install Your Navigator Deluxe Application
Select Device Settings icon, find & select Application Manager, find & select YND.
Next select Uninstall or Uninstall Updates.
Next find & select Google Play app, select Search & type in YND.
Select YND app & select Install
Once installed open app & install first time files.
Please retry YND app out in the open.
If you are still having issues with YND please submit a request, Telenav support team will contact you as soon as possible.
Telenav Support Team