Error Message - Unable To Generate Route
Root Cause - The issue can be caused by Carrier Data not available or Data connection is slow causing the app to timeout. This also can be caused by the app not being able to determine location.
Fix - The phone needs to be checked for various settings within app & device. This will allow us to verify if data access issue or corrupted files.
Trouble Shooting Steps - WP8
1st - Check & verify Battery Life is 50% or more
2nd - Power Cycle Device
Press and hold down Power button.
You will then see prompt to drag the window down to the bottom to power off.
Allow up to 15 seconds for the device to completely power off.
Press and hold Power button till device powers on.
Please try AT&T Navigator application out in the open clear view of sky.
If the Issue persist please try next step
3rd - Uninstall & Re-Install AT&T Navigator Application
From the Start / Home screen, slide screen to the left.
Find AT&T Navigator then Press and hold down till screen displays UNINSTALL.
Next Install AT&T Navigator
A. Select Pre-Loaded Icon or VPL (virtual preloaded link) to start the install process.
B. If you cannot find app preloaded go to Shopping Bag Icon “App Store".
Select Apps & then select Search Icon.
Type in AT&T Navigator & select Arrow Key (bottom right corner of screen)
Select AT&T Navigator to start Download, once downloaded Start app to complete install.
Please try to use AT&T Navigator app out in the open clear view of the sky.
If you are still having issues with AT&T Navigator please submit a request, Telenav support team will contact you as soon as possible.
Telenav Support Team
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