Error Message - Unable To Generate Route
Root Cause - The issue can be caused by Carrier Data not available or Data connection is slow causing the app to timeout. This also can be caused by the app not being able to determine location.
Fix - The phone needs to be checked for various settings within app & device. This will allow us to verify if data access issue or corrupted files.
1st - Check & verify Battery Life is 50% or more
2nd - Hard Reset Device
Hold down both Power button and home key till device shuts off
30 Seconds later turn device back on.
Hard reset clears cache and makes device recheck GPS.
Now please retry to use the AT&T Navigator application out in the open - clear view of sky
If the issue persist
3rd - Uninstall & Re-Install AT&T Navigator Application
Press down on AT&T Navigator app and you will prompted 1 more time confirming deletion.
Next please select App Store – Search “AT&T Navigator”. Once found select AT&T Navigator app & select Install or Cloud icon.
After downloaded, Select / Start AT&T Navigator app to install first time files & follow prompts.
Please try to use AT&T Navigator app out in the open clear view of the sky.
If you are still having issues with AT&T Navigator please submit a request, Telenav support team will contact you as soon as possible.
Telenav Support Team
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