Scout Android - Unable To Generate Route

Error Message - Unable To Generate Route

Root Cause - The issue can be caused by Carrier Data not available or Data connection is slow causing the app to timeout. This also can be caused by the app not being able to determine location.

Fix - The phone needs to be checked for various settings within app & device. This will allow us to verify if data access issue or corrupted files.

1st - Check & verify Battery Life is 50% or more

2nd - Power Cycle Device

If possible remove battery or

Select Power button to select Power Off, wait 30 seconds and then select Power Button to turn device back on.

Now please retry to use the Scout application out in the open - clear view of sky

If the issue persist

3rd - Force Stop & Clear Application Data 

Select Device Settings icon, find & select Application Manager, find & select Scout app.

Next select Force stop & then select Clear Data.

Please retry Scout application out in open & install first time files.

If the issue persist

4th - Uninstall & Re-Install Scout Application

Select Device Settings icon, find & select Application Manager, find & select Scout app.

Next select Uninstall.

Next find & select Google Play app, select Search & type in Scout.

Select Scout app & select Install

Once installed open app & install first time files.

Please retry Scout app out in the open.

If you are still having issues with Scout GPS Navigation please submit a request, Telenav support team will contact you as soon as possible.

Thank you,

Telenav Support Team