Application Crashing, Freezing, or Force Closing (Android)

The Fido Navigator application can crash for various reasons;

• limited data access connection
• unable to obtain GPS info
• new update to device OS
• corrupted application files, and/ or simply an issue with our application, in which we will have to provide details to our engineers.

Telenav Support team has prepared a list of troubleshooting steps you may go over to attempt to correct your issue.

1. Confirm Battery Life

Please verify your battery life is 50% or more.

2. Restarting Your Device

Turn your device off (if possible remove battery), wait 30 seconds and turn device back on. Please retry Fido Navigator application out in the open with a clear view of the sky. If the issue persists please continue to step 3.

3. Clear Fido Navigator Application Data

In most Android OS 4.0 and higher, by simply touching the top of the screen and swiping down will display settings icons.

1. Please select the "setting" icon and select "Application Manager(ment)".
2. Inside the Application Manager setting, please find & select the Rogers Navigator application.
3. Next, select Clear Data, confirm by selecting "OK".

Don't worry your addresses are saved by your phone #.

Now you will have to start the Bell Navigator application and install first time files. Once the Your Navigation Deluxe app is updated please retry Bell Navigator application out in the open with a clear view of the sky.

If the issue persists, please go to step 4.

4. Uninstall and Re-install Fido Navigator application

Please go through the following steps on your handset to uninstall and reinstall your application;

1. Go to Settings
2. Select Application Manager.
3. Inside Application Manager, select Fido Navigator application.
4. Select Uninstall Updates. If app is not pre-loaded select Uninstall.
5. Now that you have uninstalled the app, please update or re-install from the Google Play Store, by searching for "Fido Navigator" .

Once installed, please start Fido Navigator application to install first time files and when completed, test Fido Navigator app outdoors.

If the issue persists please submit a request or send an e-mail to [e-mail]

Thank You,

Telenav Support Team