Message of Sunset:
Scout GPS Link will not be supported after Oct 30, 2023. In-app purchase refunds should be requested by Nov 30, 2023 at sglsupport@telenav.com.
Q: How do I know if I qualify for the refund?
A: If you have purchased the premium subscription from the app, then yes. To check whether you have done in-app purchase, you can check the status from the setting page.
Q: Do I qualify for a refund if my app does not show “Active” under vehicle subscription? What should I do?
A: No purchase was done in the app; therefore, refund is not eligible. For further questions please reach out to Lexus Team if you are still on free trial.
Lexus Brand Experience Center
1-800-255-3987
Monday to Friday, 5:00 AM to 5:00 PM Pacific Time
Saturday, 6:00 AM to 3:00 PM Pacific Time
Lexus Brand Experience Center for Canada
800‑265‑3987
Monday to Friday, 8 AM to 6 PM, Eastern (5 AM to 3 PM Pacific)
Q: I am a Google user and bought premium subscription from the Google Play Store. How can I get a refund for the purchase of Scout GPS Link?
A: All Google users will be issued refund proactively from the Google store. If you haven’t received the refund by the end of Oct 30 or find issues with it,
- Send an email to sglsupport@telenav.com , with name, email (used to purchase within google play store) and Order ID
- All refunds will be given via Google Play Store payment method.
Note – Full refund processed within first 30 days of purchase, after 30 days prorated partial refund.
Q: I am an Apple user and bought a premium subscription from the Apple App Store. How can I get a refund for the purchase of Scout GPS Link?
A: Request refund through App Store or https://reportaproblem.apple.com .
Follow steps provided by Apple Support
Request a refund for apps or content that you bought from Apple - Apple Support
Note – Only Apple can provide refunds. No manual refund process for Apple users.
Q: Can I still use the mobile app?
A: Connecting to the vehicle is not possible after Oct 30. The standalone mobile app will work till the end of the year. After that all services will be shutdown.
Q: When is the last day to ask for refund of premium services?
A: The request of refund must be by Nov 30, 2023.
Q: I just started a free trial of Scout GPS Link while linking to my vehicle. What should I do?
A: Please refer to Lexus Team for details.
Lexus Brand Experience Center
1-800-255-3987
Monday to Friday, 5:00 AM to 5:00 PM Pacific Time
Saturday, 6:00 AM to 3:00 PM Pacific Time
Lexus Brand Experience Center for Canada
800‑265‑3987
Monday to Friday, 8 AM to 6 PM, Eastern (5 AM to 3 PM Pacific)
Lexus FAQ Links
Lexus (US): https://support.lexus.com/s/article/Lexus-App-Suite-Retirement
Lexus (Canada)
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