When you attempt to launch the Scout GPS Link head unit app, it will not open to its home screen on your head unit and one of the following error messages appears.
"Could not complete request. Please try again later." (Code 200.1.0)
"Could not complete request. Please try again later." (Code 200.2.0)
If the Scout GPS Link mobile phone app has not completed its first-time login process correctly and opened its home screen before you attempt to connect it to the Scout GPS Link head unit app, the head unit app might not be able to sync with the mobile phone app through the Bluetooth connection provided by your phone and your vehicle’s head unit.
The problem may also occur if certain program files or configuration data for the mobile app, stored on your phone, have somehow become corrupted.
If you attempt the following troubleshooting steps and the problem continues, please sign in to your help center account and submit a new help request.
We ask that you perform this troubleshooting procedure while your vehicle is parked at home or work, or any location that puts your phone in range of a public WiFi network. If you feel you need hands-on assistance with this procedure, please schedule an appointment with your Lexus dealership or service center.
Before you begin these steps, verify the following:
- Cellular voice/data signal is at least 50% or better.
- WiFi is enabled and has a good connection to a nearby WiFi network.
- Battery is at least 50% charged, but preferably fully charged.
- Location/GPS is enabled and your phone can figure out where it is using its native location app. Please remember that all GPS receivers (from the most advanced units in aircraft and ships to the smallest available chipset in a wearable device) are subject to the same physical limitations - the receiver needs radio line-of-sight to 4 or more GPS satellites. Most solid materials, even heavy tree cover, block or degrade these radio signals, but clouds and bad weather should not be a problem.
Once the prerequisites are met as closely as possible, do the following:
- Remove the Scout GPS Link mobile app from your mobile phone.
- Sever Bluetooth (BT) pairing. Remove your vehicle from your phone’s BT device list and then remove your phone from your vehicle’s BT device list. Do not pair Bluetooth again until you reach Step 13.
- Powerycle your phone and turn your vehicle off. Leave your vehicle turned off at this time. NOTE: Powercycling is important because it will help clear any temporary files, such as those opened to facilitate installation of an app, from your phone's system cache. If you are not sure how to do this, refer to your phone manufacturer for instructions on how to turn your phone completely off for 30 seconds and then turn it back on.
- Once your phone is fully on and synced with your wireless carrier, install Scout GPS Link from the Apple iTunes Store or the Google Play Store. If you can do this while connected to WiFi network, it will help your phone download files with fewer errors and interruptions than those normally associated with cellular data service.
- Please accept all permission requests from the Scout GPS Link mobile app. At the time of this writing, you should choose ALWAYS or ALWAYS ALLOW because the mobile app does not yet recognize permissions that only allow partial access when the app is running. Our developers are aware of this and working with Toyota Motor North America to become fully compliant with recent security features introduced by Apple and Google.
- After the installation process is complete, launch Scout GPS Link on your phone. Do not turn your vehicle on yet.
- The app will prompt you to connect to the vehicle or launch into mobile mode. Tap "Get started on mobile" to launch into mobile mode.
- Tap "Log in" to use your existing Scout GPS Link account or tap "Continue without personalization." NOTE: If you had opted to continue without personalization the first time, please do so. Just keep in mind that features like Recents and Favorites/My Places are not backed-up on our servers when you choose this option.
- After the Scout GPS Link mobile app finishes downloading audio content, map data, and other critical files, it should open to its home screen.
- At this point, please try to search for a POI and start a test trip.
- Once you have selected a route and the navigation session starts, end the trip.
- Exit the Scout GPS Link mobile phone app. If you can still see its icon in your phone’s status bar, close the app using your phone’s built-in app switcher or app previewer. Apple and Google both provide detailed FAQs on how to do this without entering your phone’s Settings menu.
- Turn your vehicle on.
- Follow your phone and vehicle manufacturers instructions to establish Bluetooth pairing between your phone and your vehicle.
- Once Bluetooth is paired, launch the Scout GPS Link mobile phone app. If mobile phone app prompts you to connect to the vehicle, please do so at this time.
- (POSSIBLE EVENT) Your vehicle head unit may display a prompt instructing you to re-download the Scout GPS Link head unit app. Ensure that your phone still has a good WiFi connection and proceed. Afterward, move on to the next step.
- On the vehicle head unit, press the physical APPS key.
- On the head unit display, select Scout and launch it.
If this procedure is not successful, make a note of which step you were at and what happened. Update your help request ticket with those details and include any screenshots you may have captured.